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Tier 1 Technical Support Specialist Job Opening In Fenton – Now Hiring Adaptive Solutions Group


Job description


Tier 1 Technical Support Specialist


Adaptive Solutions Group is a premier provider of information technology personnel.

We provide a variety of technical professionals available for contract, contract-to-hire, or direct placement positions to companies in and around the St. Louis and Kansas City areas.

We are currently looking for a Tier 1 Technical Support Specialist to join our team.



Responsibilities



  • Provide first and second-tier IT support for incidents and requests via phone, email, and remote tools




  • Identify, troubleshoot, and resolve routine hardware, software, and peripheral issues




  • Escalate more complex problems to appropriate third-tier teams




  • Support PCs, printers, servers, and related IT hardware and software




  • Accurately document and prioritize service requests




  • Install and configure software, desktops/laptops, and peripherals




  • Maintain inventory and IT knowledge base documentation




  • Provide courteous, professional, and efficient customer service




  • Participate in solution design and identify areas for process improvement




  • Maintain high levels of customer satisfaction through consistent, quality service




  • Provide off-hours support when necessary (e.g., disaster recovery)




  • Follow established policies, procedures, and guidelines





Required Qualifications



  • 2+ years of desktop/technical support experience (open to candidates with less experience if they are sharp and fast learners)




  • Strong verbal and written communication skills




  • Familiarity with both Windows desktop environments and macOS




  • Excellent organizational and customer service skills




  • Strong troubleshooting and problem-solving abilities




  • Proficiency in:




    • Windows 10 and Microsoft Office




    • Basic TCP/IP networking




    • VoIP phone systems




    • Windows Terminal Server end-user support




    • Mobile device support




    • Printer setup and troubleshooting




    • Dell workstation hardware







Preferred Qualifications



  • A+ certification is a plus but not required




  • Experience working in a high-volume support environment






Adaptive Solutions Group offers a competitive compensation and benefits package that includes medical, dental, STD/LTD, life insurance coverage, 401k, paid vacation and holidays.

Adaptive Solutions Group is an equal opportunity employer.

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

Helpdesk support, troubleshoot, support

Required Skill Profession

Computer Occupations


  • Job Details

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Unlock Your Tier 1 Potential: Insight & Career Growth Guide


Real-time Tier 1 Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Tier 1 in Fenton, United States, highlighting market share and opportunities for professionals in Tier 1 roles.

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Are You Looking for Tier 1 Technical Support Specialist Job?

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The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Adaptive Solutions Group adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying United States laws and regulations

What Is the Average Salary Range for Tier 1 Technical Support Specialist Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Fenton. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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Key qualifications for Tier 1 Technical Support Specialist typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Tier 1 Technical Support Specialist Job Success

Adaptive Solutions Group interview tips for Tier 1 Technical Support Specialist

Here are some tips to help you prepare for and ace your Tier 1 Technical Support Specialist job interview:

Before the Interview:

Research: Learn about the Adaptive Solutions Group's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

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Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

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Follow Up: Send a thank-you email to the interviewer within 24 hours.

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Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Tier 1 Technical Support Specialist interview at Adaptive Solutions Group, research the company, understand the job requirements, and practice common interview questions.

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By following these tips, you can increase your chances of making a positive impression and landing the job!

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