Video Network Operations Center Operator
Las Vegas Office
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Nextologies is a full time video delivery company that handles over 1,000 channel deliveries globally. 10TX is the live event division of Nextologies, where we work with the top brands around the world to help them transmit their live television shows. We are looking for a team to work in the West Coast Network Operations Center (NOC). That team will be the front-line quality control sentry for the channels that Nextologies transports and supports globally.
We need people who love technology—even if your degree isn’t in IT or computer science—and who thrive on the fast-paced changes technology delivers. The ideal candidate will bring a love for learning new things every day and the ability to transition easily, and happily, from driving an independent investigation into channel quality issues to communicating across all levels of our multi-national team and client base.
We are looking to fill the 3pm to 12am midnight Pacific time zone in the Nextologies/10TX West Coast NOC in Las Vegas. This is a 5-day work week, but not Monday- Friday. In order to staff the full seven-day week, the Las Vegas NOC team will alternate schedules so that everyone on the team can get periodic Saturday/Sunday weekends. The ability to work a rotating schedule is required.
What You’ll Be Doing
- Monitoring 1000+ television channels to ensure the quality and stability of services
- Monitoring Live television and streaming events to ensure the quality and stability of services
- Commercial insertion in programming
- Interacting with Nextologies customers and television distribution partners
- Operating video playout software, live production software and broadcast equipment as directed
- Creating detailed trouble tickets to effectively communicate ongoing issues or the need for follow-up to team members
- Notifying clients of maintenance events
- Assisting in handling technical maintenance events
- Resolving problems and/or report equipment problems to Engineering and perform emergency workarounds.
- Other duties as necessary for emergency or special operating conditions. I.e. live events and operator replacement
Requirements
- Extensive experience with
- MacOSLinux (Ubuntu, Centos)
- Cisco IOS
- WindowsOS
- Knowledge of broadcast standards and workflow (TR 101 290, SDI, ASI)
- Multicast video UDP/RTP
- Streaming experience, RTMP, HLS, Dash, etc.
- Basic concepts and understanding of networking concepts: DHCP, Firewall rules, DNS etc.
- Ability to write and implement scripts to automate tasks
- Experience working in ISP environment
- Experience managing high-load multicast networks
- Preparing instances for AWS Marketplace
- Knowledge of FFmpeg and Multi-GPU transcoding systems.
- Experience with SSH, FTP, Telnet, Remote access configurations
- Experience with VPNs
- Experience with documenting Network topology diagrams
- Ability to work without supervision
- Ability to and interest in mentoring and cross training other team members in key skill sets
- Excellent communication skills particularly across functional technical areas with solid written and verbal require with analytical abilities and professional office experience
- Ability to make accurate and quick decisions to maintain the integrity of operations
- Demonstrated ability to multitask and prioritize while working under pressure
- An ability to troubleshoot and resolve basic technical problems
- Able to recognize priority issues and escalate them to Supervisors, IT, and Engineering staff
- Must be a quick learner and creative thinker, willing to adapt to new technologies, new tasks, and workflow procedures
- Able to work a rotating work schedule of evenings, overnights, and weekends including holidays
A note about schedule:
In our Toronto headquarters, our NOC currently operates a 24/7/365 schedule. Our goal is to create additional NOCs worldwide to share the 24-hour shifts, allowing us to remove the need for overnight shifts for any of our master control teams.
Tentative schedule (can only shift +/- few hours)
Toronto Office 8am-5pm (local time) 9hr day
Hiring for: Las Vegas Office 3pm-12am (midnight local time) 9hr day
Europe Office 7am-4pm (local time) 9hr day
At the end of each location work day, you will be responsible for handing off tasks or tickets to the next team to take onwards and resolve or manage.
Job Types: Permanent, Full-time
Salary: $60,000 - 90,000
Schedule:
5 consecutive days of work rotating start days
Work Location: In person at the Las Vegas office
Since 2009, Nextologies has used technology and our own infrastructure to help our clients transform and accelerate their businesses without investing in new infrastructure or depending on third-party providers. As a leading broadcast technology managed services provider, trusted by top broadcasters and enterprise corporations, Nextologies does the heavy lifting for our clients—engineering, delivering, and managing solutions that unlock their potential.
At Nextologies, innovation drives everything we do, we believe that diversity is the heart of innovation. Nextologies is for everyone, and our goal is to find and invest in brilliant people who want to do meaningful work. We are proud to be an equal opportunity workplace. Come as you are and join a team that welcomes you for the work you do and the value you create.
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